A Year of Scale, Support, and Celebration

December 20, 2022

G2 Winter Report Badges

Greenlight Guru ranks as the #1 QMS and Medical QMS in 2022

‘Tis the season of gratitude and celebration. At Greenlight Guru, we are celebrating the gifts that our customers gave us this year—that just so happened to show up in the form of shiny, new G2 badges. This quarter, we are proud to be awarded 22 badges and be the #1 selection across 12 categories. 

2022 was a year of momentous growth, which can be summed up into three categories where we help our customers: 

  • Built to scale
  • Committed to support
  • Ready to grow 

We also held the #1 QMS and Medical QMS ranking throughout 2022 and have been a leading QMS for seventeen consecutive quarters, based exclusively on the voice of our customers. Their unbiased, authentic reviews share how Greenlight Guru helps them bring innovative, life-changing products to patients—faster.

Built to Scale

Often, medical device companies approach us to guide them on establishing a foundation of quality. Choosing an intuitive, turn-key, cloud-based QMS that will scale alongside their growth is a critical decision for their commercialization journey. 

Greenlight Guru is proud to support our small business and mid-market customers. We know their business will grow alongside us to our ability to provide flexible offerings, additional workspaces, and customized support exactly when our customers need it. 

This quarter, we were recognized with several awards focused on our Small Business and Mid-Market customers: 

  • Most Implementable - Small Business
  • Fastest Implementation - Small Business
  • Best Results - Small Business
  • Best Relationship - Small Business
  • Leader - Mid-Market
  • Fastest Implementation - Mid-Market
  • Easiest Admin - Mid-Market

Being able to support teams with novel ideas that will change healthcare as we know it is one of our greatest joys. Plus, we are with our customers for the long haul as their ideas multiply and your team expands—teams will never have to change systems simply because company headcount has changed. 

Committed to Support 

Our customers constantly rave about our Customer Success Team. It’s no secret that we have industry-experienced subject matter experts, alongside world-class Solutions Engineers, Customer Success Managers, and Support team that help medical device companies through every step of their journey. This year, we expanded our services and even rolled out a new feature to customers—Guru Assist—that puts industry experts at your fingertips by allowing customers to chat directly with former auditors, engineers, and subject matter experts. 

For yet another quarter, Greenlight Guru was awarded Best Relationship, Best Support, Best Results, Most Implementable, and Fast Implementation. This quarter, Greenlight Guru ranked seven points above the category average in Quality of Support, six points above the category average in Customer Support, and four points above the average in Professional Services. These scores also outranked the nearest competitor in all previously mentioned categories, further proving that our Guru Edge sets Greenlight Guru apart from other QMS offerings. 

Thanks to a team that is committed to supporting customers throughout their entire commercialization journey, Greenlight Guru is helping to get more devices to market safely, efficiently, and quickly.

Ready to Grow

Growth was the theme of 2022 at Greenlight Guru. With our acquisitions of CanvasGT and SMART-TRIAL, we were able to expand our product offerings to further support companies through important activities such as evolutionary design and clinical data collection throughout the medical device lifecycle.  

Milestones like this helped us add another new badge to our collection this quarter: European Leader. We are proud of our ability to support customers globally. Due to our dedicated European resources to support our global customers—from UK-based Gurus to extended support hours—Greenlight Guru ranks nearly twenty points higher than the nearest competitor in terms of regional presence in Europe. We look forward to serving global customers that choose Greenlight Guru as their trusted QMS partner. 

Once again, Greenlight Guru was also selected as a Momentum Leader based on G2 reviews. In addition to customer satisfaction ratings, the Momentum Leader scores are determined based on a proprietary algorithm that G2 has deemed influential in a company’s momentum. Being named one of Inc’s Best Places to Work and surpassing 1,000 customers have contributed to Greenlight Guru’s growth this year and allowed us to continue providing exceptional products and services to the medical device industry.

We look forward to what 2023 will bring, and are ready for continued growth to better support the world-changing companies we have the pleasure of working with. 

FREE REPORT: Click here to see how users rank Greenlight Guru on G2

Here’s what some of Greenlight Guru customers had to say:

  • “Greenlight Guru makes it possible to go from having no quality management system or procedures to a fully functional system in such a short amount of time. They also offer pre-written SOP's for everything you need to be ISO:13485 compliant. Document review and approval have been a million times easier than passing paper copies to individuals for signature. We save time and get our documents approved much quicker.” - Amanda, Quality Assurance Manager

  • "It helps the implementation of ISO 13485 best practices which saves a lot of time throughout the year. Additionally, audits are more organized thus leading to a shorter and more productive audit time.” - Kaprao, Quality Manager

  • “Best Document Management Available! Greenlight has been part of our company for years and not once (!) have we run into any issues whatsoever. Reliability is so important in everything we do and Greenlight gives us exactly that. The ability to access any document immediately in a high-stress environment is invaluable.” - Verified Greenlight Guru User

Maintaining our spot in the G2 Winter Report as the leading QMS and Medical QMS software further demonstrates our commitment to our customers and the MedTech industry that we are building a platform that supports their needs through each step of their journey to market—and beyond.  We look forward to supporting current and future customers in 2023!

FREE REPORT: Click here to see how users rank Greenlight Guru on G2

How Does G2 Choose Category Leaders?

In order to be placed in the Leader quadrant in the Grid® Report, solutions must be rated highly by G2 users and have substantial Satisfaction and Market Presence scores. Satisfaction scores consider multiple factors including product areas such as: ease of use, ease of admin, ease of setup, and if a product meets user requirements as well as customer experience factors including ease of doing business with and quality of support.

The positioning of companies within the G2 Grid is determined by a combination of the Satisfaction and Market Presence scores—combined to create the proprietary G2 Score—based on the feedback provided by customers. In the QMS category, Greenlight Guru’s G2 score came in three points higher than the nearest competitor and eleven points higher than the same competitive product in the Medical Device QMS category - further confirming that Greenlight Guru is the most purpose-built solution, specifically for medical device companies. 

This is Greenlight Guru’s 17th consecutive quarter in the Leader position for the QMS category and our 6th quarter named as a Leader for the Medical QMS category.  In collaboration with the G2 research team, Greenlight Guru assisted in the creation of this new software category so that medical device companies seeking an eQMS platform could select a platform suited to industry needs.

We want to thank all of our customers for choosing Greenlight Guru and taking the time to share their experiences.

Read more customer feedback on G2’s Greenlight Guru review page. See the methodology for G2's grid reports here.

Etienne Nichols is a Medical Device Guru and Mechanical Engineer who loves learning and teaching how systems work together. He has both manufacturing and product development experience, even aiding in the development of combination drug-delivery devices, from startup to Fortune 500 companies and holds a Project...

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