Striving for Excellence: G2 Ranks Greenlight Guru #1 in Best Support, Best Usability, and Best Results for QMS

June 23, 2022

Summer G2 Badges (2)

Greenlight Guru is proud to announce that users have rated us as the leading QMS for the fifteenth consecutive quarter in G2’s Summer 2022 QMS Grid Report.

In addition, Greenlight Guru has been named a Leader in the Medical QMS category, once again, and ranks as the #1 software in the Medical QMS category overall, as well as in the Small Business and Mid-Market segments. 

The G2 Summer Report comes on the heels of our announcement of the MedTech Lifecycle Excellence Platform, which gives medical technology companies a purpose-built, end-to-end solution that promotes quality across the value chain of bringing devices to market. Maintaining our spot with G2 as a leading QMS software, as selected by users, affirms our commitment to providing a world-class platform equipped with the insights, capabilities, and proactiveness needed to achieve lifecycle excellence and reach market success. 

The positioning of companies within the G2 Grid is determined by a combination of the Satisfaction and Market Presence scores - combined to create the proprietary G2 Score - based on the feedback provided by customers. In the QMS category, Greenlight Guru’s G2 score came seven points higher than the nearest competitor and overall satisfaction scores were three and seventeen points higher than these same companies. 

Greenlight Guru ranked three points higher than its next closest competitor in the ‘quality of support’ ranking and scored a 95% in the ‘ease of doing business with’ ranking - notably above the average score of 92% across the category. These markings awarded Greenlight Guru with the Best Usability and Most Implementable badges, both new additions to the routine recognition provided by G2. 

These quarterly reports are generated by organic feedback from customers at MedTech companies bringing life-changing products to patients. Additional highlights from the report included the following satisfaction ratings:

  •  97% of users believe the product is going in the right direction
  •  Users rate our quality of support at 96% and ease of doing business with at 94%
  •  91% of users are likely to recommend Greenlight Guru
  • Greenlight Guru’s Net Promoter Score is 76, 45 points higher than the industry average for B2B software of 31

In addition, customers reported having the best implementation, professional services, and customer support with Greenlight Guru. In fact, the Summer Report named GG the ‘Easiest To Do Business With’ once again, which contributes to our ability to help customers see ROI two months faster than the next leading QMS and proves our commitment to providing top-of-the-line support for our customers as they navigate the challenges of the MedTech industry.

FREE REPORT: Click here to access the full G2 grid report to see how users rank Greenlight Guru.

Here’s what some Greenlight Guru customers had to say:

  • “We are pleased with the solution and would choose GG again. Throughout our partnership, GG has been evolving the product and adding capability, while increasing the ease of use" - Aaron, Consulting Medical Device Design Engineering Manager

  • "Greenlight is easy to use while helping companies achieve compliance for quality management systems within the medical devices industry. All the existing modules help facilitate the implementation of a lot of the aspects necessary for medical devices requirements. Greenlight's customer service is very helpful and very quick to answer any questions or requests. They are also very open to suggestions for future improvements and implementations" - Anonymous, Administrator for Medical Devices
  • With Greenlight Guru, we have been able to solve training gaps, on-time completion of customer complaints and non-conformances, and change orders. Previously to Greenlight, we had complaints that sat uncompleted for over a year; now with GG we are able to close them in less than 30 days" - Stacy, VP of Quality

In addition to being trusted category leaders in the QMS and Medical QMS categories, Greenlight Guru also earned numerous G2 badges that support the quality of our product:

  • Best Support (Medical QMS)
  • Easiest to Do Business With (Medical QMS)
  • Best Results (Medical QMS)
  • Best Usability (Medical QMS)
  • Leader - Small Business (Medical QMS)
  • Most Implementable (Medical QMS)
  • Best Relationship (QMS, Medical QMS)
  • Leader - Mid Market (QMS, Medical QMS)
  • Momentum Leader (QMS, Medical QMS)
  • Users Love Us

FREE REPORT: Click here to access the full G2 grid report to see how users rank Greenlight Guru.

How Does G2 Choose QMS Leaders?

In order to be placed in the Leader quadrant in the Grid® Report, solutions must be rated highly by G2 users and have substantial Satisfaction and Market Presence scores. Satisfaction scores consider multiple factors including product areas such as: ease of use, ease of admin, ease of setup, and if a product meets user requirements as well as customer experience factors including ease of doing business with and quality of support.

This is Greenlight Guru’s 15th consecutive quarter in the Leader position for the QMS category and our 6th quarter named as a Leader for the Medical QMS category.  In collaboration with the G2 research team, Greenlight Guru assisted in the creation of this new software category so that medical device companies seeking an eQMS platform could select a platform suited to industry needs.

We want to thank all of our customers for choosing Greenlight Guru and taking the time to share their experiences. Read more customer feedback on G2’s Greenlight Guru review page. See the methodology for G2's grid reports here.

Want to see why users rank Greenlight Guru as a leading QMS software? Click here to take a quick tour of our Medical Device QMS software


Nick Tippmann is an experienced marketing professional lauded by colleagues, peers, and medical device professionals alike for his strategic contributions to Greenlight Guru from the time of the company’s inception. Previous to Greenlight Guru, he co-founded and led a media and event production company that was later...

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