TERMS & CONDITIONS
Updated Wednesday, August 29, 2018
The following terms and conditions (the “Terms”) govern all use of the Greenlight Guru website (the “Website”), all content, software, services and products available at or through the Website, including, but not limited to, the Greenlight Guru quality management software (the “Software”).
The Website is owned and operated by Soladoc, LLC d/b/a Greenlight Guru (“Greenlight Guru”).
A person, entity or organization (the “Customer”) must enter into a separate written Proposal (a “Proposal”) signed by Customer to access the Software Services (as defined below).
Use of the Software, which is accessed on a SaaS basis via the Website (the “Software Services”) is only available for use by Customers who have become parties to a Proposal and any related Addendum and made payment for the Initial Subscription Term (each as defined below), and the Users and Administrators designated by such Customers.
Please read these Terms carefully before accessing or using the Website or the Software Services. Upon the Customer’s (i) execution of a Proposal and/or (ii) access or use of any part of the Website or Software Services, each Customer and User agrees to become bound by the terms and conditions of these Terms, as amended. If a Customer or User does not agree to all of these Terms, then such Customer or User may not access the Website or use any Software Services.
1. User Profiles.
a. In order to access the Software and the Software Services, an end user (each, a “User”) will need a Greenlight Guru user profile (a “User Profile”), which account may be created by User or assigned to User by an Administrator (as defined below). When using the Software Services for the first time, User will be prompted to set up a User Profile by entering certain details, such as name and email address, establishing a profile name and password, and uploading a profile picture.
b. If User creates a User Profile, User is responsible for maintaining the security of User’s login information. Greenlight Guru may remove any content, description or keyword that it considers inappropriate or unlawful, or otherwise likely to cause Greenlight Guru liability.
2. Customer Accounts, Administrators
b. Each Customer Account will be administered by one or more Users who are appointed by the Customer as administrators (each an “Administrator”). An Administrator will have special rights in relation to those Customer Accounts they administer, including the ability to grant Users with access to the Customer Account and to remove Users from the Customer Account.
c. A Customer will have special rights in relation to such Customer’s Account, including the ability to grant Administrators and Users with access to the Customer Account and to remove Administrators and Users from the Customer Account. The Customer will, at all times, have access to and ownership of the Content (as defined below) and output of a Customer Account.
e. The storage limitation for each Customer Account includes up to 500 GB of stored content. Additional charges may apply to content posted by Users authorized by a Customer in excess of 500 GB.
3. License to Software Services.
a. Software Services allow a User to access software as a service through the Website.
b. Unless otherwise specified in the individual agreement, Greenlight Guru shall give Customer and Customer's authorized Administrators and Users, access to the Software Service following Customer's payment of the subscription fee for the Initial Subscription Term. So long as Customer, and each User and Administrator authorized by Customer,
c. Customers and Users agree not to reverse engineer or decompile the Software, attempt to do so, or assist anyone in doing so.
a. If a User contributes to, comments upon, or otherwise posts any written content, design, process, work of authorship, documentation, formula, data or other material to the Software (together “Content”), that User is entirely responsible for that Content, and any harm resulting from that Content. By making Content available, a User represents and warrants that:
i. the downloading, copying and use of the Content will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark or trade secret rights, of any third party;
ii. if User’s employer has rights to intellectual property User create, User has received permission from
iv. the Content does not contain or install any viruses, worms, malware, Trojan horses or other harmful or destructive content;
v. the Content is not spam, is not machine or randomly-generated, and does not contain unethical or unwanted commercial content designed to drive traffic to third party sites or boost the search engine rankings of third party sites, or to further unlawful acts (such as phishing) or mislead recipients as to the source of the material;
vi. the Content is not pornographic, does not contain threats or incite violence, and does not violate the privacy or publicity rights of any third party;
b. Users shall not, and shall not agree to, and shall not authorize, encourage or permit any third party to:
i. use the Software for any fraudulent or inappropriate purpose;
ii. use any robot, spider,
c. If User deletes Content, Greenlight Guru will use reasonable efforts to remove it from the Website, but User acknowledges that caching or references to the Content may not be made immediately removable.
d. Without limiting any of those representations or warranties, Greenlight Guru has the right (though not the obligation) to, in Greenlight Guru’s sole discretion, refuse or remove any Content that, in Greenlight Guru’s reasonable opinion, violates any Greenlight Guru policy or is in any way harmful, objectionable, or unlawful. Greenlight Guru will have no obligation to provide a refund of any amounts previously paid.
5. Greenlight Guru Intellectual Property.
Except for the licenses set forth in Section 3, and to the extent set forth in Section 4(d), this Agreement does not transfer from Greenlight Guru to any Customer or User any Greenlight Guru or third party intellectual property, and all right, title and interest in and to such property, including, without limitation, the Website or the Software, will remain (as between the parties) solely with Greenlight Guru. The Greenlight Guru trademark and logo, and all other trademarks, service marks, graphics and logos used in connection with Greenlight Guru, the Website or the Software are trademarks or registered trademarks of Greenlight Guru or Greenlight Guru’s licensors. Other trademarks, service marks, graphics and logos used in connection with the Website, or the Software may be the trademarks of other third parties. Use of the Website or the Software grants Customer or User no right or license to reproduce or otherwise use any Greenlight Guru or third-party trademarks.
6. Content License
a. When Users upload, submit, store, send or receive Content to a particular Customer Account using the Software, Users give Greenlight Guru (and those third party contractors Greenlight Guru works with) a license to publish such Content on the Software so as to make it accessible to authorized Users and Administrators with access to the relevant Customer Account, and Greenlight Guru may use, host, store, reproduce, modify, create derivative works (such as those resulting from adaptations or other changes Greenlight Guru make so that User’s Content works better with our Software, or to create the Software’s output), communicate, publish, display and distribute such Content for this purpose. The rights Customer and Users grant in this license are for the limited purpose of operating and improving the Software Services. Greenlight Guru will not disclose or make available to the public Content which is uploaded by Users using the Software.
b. Greenlight Guru may display User’s profile name, profile photo, and actions User takes on the Website (such as Content that User posts and comments that User posts) within the relevant Customer Account.
c. Except for the licenses set forth in this Section, this Agreement does not transfer from User to Greenlight Guru any right, title and interest in and to Content posted by User.
7. No Obligation to Review Content.
Greenlight Guru has not reviewed, and cannot review, all of the Content posted to the Website, and cannot
8. Content Posted on Other Sites.
We have not reviewed, and cannot review, all of the material, including computer software, made available through the websites and
9. Fees; Term; Termination.
a. General Terms.
i. In respect of Software Services, Customer agrees to pay Greenlight Guru the subscription fees specified in the applicable Proposal.
ii. Subscription fees for the first year of the Subscription Term shall be payable upon execution of the Proposal and prior to Greenlight Guru granting Customer access to the Software Services. For subscription fees for each year of the Subscription Term after such first year, Customer agrees to pay invoices within fifteen (15) days of receipt, unless otherwise specified in the Proposal. Payment shall be made in U.S. Dollars by a check drawn on a U.S. bank or by wire transfer to the account listed on the invoice. Customer agrees to accept electronic invoices.
iii. Customer will be responsible for paying any sales tax, license and use taxes, additional taxes, fees, or assessments levied by any local, state or federal government or governmental agency relating to, resulting from or based on
i. The initial term for the use of Software Services shall be specified in the relevant Proposal (the “Initial Subscription Term”).
ii. Upon the expiration of the Initial Subscription Term, a Proposal for Software Services shall automatically renew for additional and successive one-year (1) periods unless either party notifies the other party in writing of its election not to renew at least thirty (30) days prior to the expiration of the
i. In the event of a material breach of this Agreement (including these Terms, the Proposal or any Addendum) by either Greenlight Guru or Customer, the other party may terminate the Agreement, and the Software Services specified therein, by giving the defaulting party fifteen (15) business days’ prior written notice of termination thereof; provided, however, that such termination will not be effective if the defaulting party has cured such material breach prior to the expiration of such fifteen (15) business day notice period.
d. Late Payments.
i. Customer shall pay interest on any unpaid balance of (a) ten percent (10%) of the outstanding amount on the date the payment becomes overdue, and (b) two percent (2%) per calendar month on the outstanding balance from and including the date the payment becomes overdue until the date of payment, or the maximum rate of interest that can legally be charged to Customer, if lower.
ii. Notwithstanding anything to the contrary contained herein, Greenlight Guru may suspend the Software Services in the event that any amount due remains unpaid for more than thirty (30) days after the date the payment becomes due.
10. Data Privacy.
b. Greenlight Guru personnel will never request User password information in any manner whatsoever; furthermore, Greenlight Guru will never transmit password information via email nor any other written or spoken media. Forgotten or lost user passwords may only be reset using the facilities within the Greenlight Guru Website.
a. All Content of Users of Software Services shall be continuously backed up after a period of no greater than 24 hours. A request by a Customer subscribing for Software Services to restore a prior backed-up copy of Content may be subject to additional charges if it is determined that the circumstances leading to the request are not due to operational issues or errors or defects in the Software or are not otherwise deemed to be the fault/ responsibility of the Greenlight Guru.
b. All Content of Users of Software Services shall be retained in a secure data store suitable for rapid restoration (if necessary) for a period of no fewer than fourteen (14) calendar days.
12. Copyright Infringement and DMCA Policy.
As Greenlight Guru asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If User
a. Greenlight Guru reserves the right, in its sole discretion, to add, modify, or delete portions and/or functionality of the Software, so long as such changes do not adversely affect, in the aggregate, Customer’s ability to use the Software Service. Customer shall cooperate with Greenlight Guru in respect of implementing or adopting any updates to the Software Service which are recommended by Greenlight Guru to comply with applicable regulations or guidelines relevant to the quality or regulatory processes managed by the Software Services. Greenlight Guru reserves the right, at its sole discretion, to modify or replace any part of these Terms relating to Software Services (but not, for the avoidance of doubt, the specific terms of a Proposal or any Addendum). The revised Terms will be effective immediately upon being made available on the Website. Customer’s use of the Software Service after modifications to these Terms become effective constitutes binding acceptance of such changes by the Customer. It is Customer’s responsibility to check these Terms periodically for changes.
a. Except for the warranties specifically set forth in Sections 14(c), (d) and (e), Greenlight Guru and its suppliers and licensors hereby disclaim all warranties of any kind in respect of the Software Services, including, without limitation, the warranties of merchantability, fitness for a particular purpose. Neither Greenlight Guru nor its suppliers and
b. Greenlight Guru does not make any warranties concerning the outcome of any quality or regulatory function undertaken using the Software Services including, without limitation, the outcome of any application to any regulatory or governmental agency.
c. Software Services - Guaranteed Uptime/Availability
i. Scheduled Maintenance - Greenlight Guru reserves, solely at its discretion, the right to make the Software Services unavailable for access for up to 1 hour per week for scheduled maintenance and such downtime shall not be counted against any availability guarantees specified in this Section 14. Scheduled maintenance operations shall be preceded by no less than 24 hours notification via email to Users of Software Services and/or posted to the Software and/or login screen.
ii. Unexpected Downtime - Beyond the aforementioned scheduled maintenance, Greenlight Guru warrants that the Software Services shall be available with a minimum of 99.5% software uptime.
d. Data Storage and Transmission – All Content entered or uploaded to the Software Services shall be transmitted via Secure Sockets Layer (SSL), using HTTPS. All internal Greenlight Guru service calls and data transfers relating to the Software Services are similarly encrypted via SSL/SSH.
e. Greenlight Guru utilizes Amazon Web Services (AWS) infrastructure (
f. Access to Content uploaded to the Software Services is restricted to only those Greenlight Guru personnel who absolutely must have access to said data to perform their job functions.
15. Limitation of Liability.
a. In no event will Greenlight Guru, or its suppliers or licensors, be liable with respect to any subject matter of this Agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; or (iii) for amounts that exceed the fees paid by Customer or User to Greenlight Guru, under this Agreement, if any, during the twelve (12) month period prior to the cause of action. Greenlight Guru shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.
b. In no event will Greenlight Guru, or its suppliers or licensors, be liable for any deficiency or failure in the quality or regulatory functions of any Customer or User, any failure to obtain the approval of any regulatory or governmental agency, or liability arising from the products manufactured or distributed by any Customer or User under any contract, negligence, strict liability or other legal or equitable theory.
16. General Representation and Warranty.
Each Customer and User represents and warrants that (i) such Customer or User’s use of the Website and Software Services will be in strict accordance with these Terms, the applicable Proposal
a. Customer agrees to indemnify and hold harmless Greenlight Guru, its contractors, and its licensors, and their respective directors, officers, members, managers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of the negligent or unlawful act or omission or any violation of this Agreement by, Customer or any User authorized to access Customer’s Account.
b. User agrees to indemnify and hold harmless Greenlight Guru, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of User’s use of the Website and Software Services, User’s violation of this Agreement, or User’s negligent or unlawful act or omission.
c. Greenlight Guru agrees to indemnify, defend and hold harmless Customer, and Customer’s affiliates, officers, agents, and employees from and against any claims and expenses incurred as a result of any third-party claim to the extent arising from or connected with an allegation that Customer’s use of the Software Services in accordance with this Agreement, infringes the intellectual property rights of a third party. Notwithstanding the foregoing, in no event shall Greenlight Guru have any obligations or liability arising from: (i) use of the Software Services in a modified form or in combination with materials or software not furnished by Greenlight Guru, or (ii) any Content provided by a User.
a. These Terms, together with the applicable Proposal and any Addendum, if applicable, constitutes the entire agreement between Greenlight Guru and the Customer and Users concerning the subject matter hereof, and supersedes all prior representations, agreements
b. After the expiration or termination of this Agreement, except with regard to Sections 5, 9(d), 15, 17 and 18 of these Terms, which shall survive the termination of this Agreement, this Agreement shall be of no further force and effect and the parties shall have no further obligations hereunder.