How Design Controls & Risk Management Best Practices Reduce Customer Complaints & CAPAs

We all know how much emphasis FDA inspectors and ISO auditors place on your customer complaint and CAPA processes. And rightfully so.

But what if there were things you could do to minimize the struggles and challenges associated with customer complaint and CAPA management?

Good news. You can decrease the number of customer complaints and reduce the volume of issued CAPAs through good product development Design Controls and Risk Management practices.

In this free 60 minute webinar, 20-year medical device industry veteran, Jon Speer, founder and VP of QA/RA at, will share some common challenges with managing customer complaints and CAPAs. He will share some best practices for Design Controls and Risk Management and how these practices will improve the health of your QMS.

Watch the webinar

Specifically, this webinar will cover:
  • Influence Design Controls has on Customer Complaints
  • How Customer Complaints impact your CAPA system
  • Best practices for Design Controls
  • Best practices for Risk Management
  • Risk-based approaches to Customer Complaint and CAPA management
Who Should Attend?
  • Medical Device Executives
  • CAPA Managers or anyone who participates in your company's CAPA Board
  • Regulatory Affairs Professionals and Management
  • Quality Professionals and Management
  • Clinical Affairs Professionals and Management 
  • R&D Engineers and Management
Register Now  

Hosted by

Presenter: Jon Speer

Founder & VP QA/RA, Greenlight Guru

Moderator: Nick Tippmann

VP of Marketing, Greenlight Guru


About Greenlight Guru

Greenlight Guru is the only Medical Device Success Platform (MDSP) for companies to bring new products to market faster while simplifying regulatory compliance and reducing risk. Being the only industry specific, cloud-based software, Greenlight Guru is easier to implement, easier to use and designed to fit all medical device needs to enable innovative, safe and effective, True Quality medical devices. Visit our homepage to learn more.

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