Read and Understood isn't training: closing the gap auditors keep finding

Date: September 3, 2026, 1:00 to 2:00 PM ET
Presenters: Etienne Nichols and Troy Michels

Training is one of the first things an auditor asks to see, and one of the most common places medtech companies pick up findings. Usually it's not because teams skip training. It's because they can't prove it worked. A binder full of signatures proves people signed something. Whether they understood it, and whether it holds up when an inspector asks follow-up questions, is another matter.

This session splits its time between the why and the how. We'll dig into where training programs actually break down in inspections and audits, then go under the hood in Greenlight Guru to show how to build records that prove competence, not just attendance. You'll see the quiz functionality live.

You will learn:

• Why training shows up so often in inspection and audit findings, and the specific gaps that trigger them
• The difference between documenting that training happened and proving it actually worked
• Best practices for a training program that holds up as your team and product grow
• A live walkthrough of setting up training and quizzes inside Greenlight Guru
• How to keep records inspection-ready without piling on busywork