Customers Rank Greenlight Guru Quality as Medical QMS Leader in G2 Winter 2024 Report

December 17, 2023

Customers Rank Greenlight Guru Quality as Medical QMS Leader in G2 Winter 2024 Report

Greenlight Guru is honored to announce that it has been selected by users as a leading QMS vendor for the twentieth consecutive quarter in G2’s Winter 2024 Grid Report, as well as the #1 solution in the Medical QMS category. 

Our focus on innovation, customer satisfaction, ease of use, strong partnerships, and being a dependable growth partner shines through, making Greenlight Guru the go-to choice for medical device organizations seeking a reliable and efficient QMS solution.

G2 quarterly reports are generated by organic feedback from customers at medical device companies. Users provide candid feedback on the software including the perceived pros and cons of the platform, their likelihood to recommend, and how the software is solving real business problems. 

Thanks to these fanatic customer reviews, G2 awarded Greenlight Guru a total of 26 badges and thirteen #1 spots across the various Grid and Index reports. These top honors included Best Medical QMS, Best Results, Best Relationship, and Most Implementable.

Beyond these flattering and heartwarming accolades, we have been digging deeper into these reviews and ratings to find out just what it is that keeps customers raving about Greenlight Guru.

Innovation and Forward Momentum

Greenlight Guru continues to blaze the trail in the medical Quality Management System (QMS) sector, as evidenced by the G2 Winter 2024 Report. With an impressive score of 97% in "Product Going in Right Direction," Greenlight Guru demonstrates a robust commitment to innovation and adapting to future market needs. This top score is a testament to our relentless pursuit of excellence and foresight in the ever-evolving medical industry.

Customer Satisfaction and Trust

Customer satisfaction is at the heart of Greenlight Guru's philosophy, as highlighted by our remarkable satisfaction score of 97%. This score not only reflects the quality and reliability of our product but also suggests a high level of customer trust. Such a score is a clear indication of our product's ability to meet and exceed customer expectations, further establishing Greenlight Guru as a leader in our field.

Ease of Use and Management

Ease of administration is a critical factor for any QMS, and Greenlight Guru excels in this area with a score of 90% in "Ease of Admin." This indicates that our system is intuitively designed for efficiency, allowing for seamless management without the need for extensive training or technical expertise. Such a user-friendly approach ensures that customers can focus on their core operations, with the confidence that their QMS needs are being efficiently managed.

Partnership and Support

The G2 Winter 2024 Report also highlights Greenlight Guru's excellent customer service, as evidenced by our score of 93% in "Ease of Doing Business With." This score reflects not just the quality of our product but our commitment to fostering strong client relationships. Greenlight Guru's approach to customer service goes beyond mere transactions; we strive to build lasting partnerships, offering support and guidance every step of the way.

Dependable Growth Partner

With a Net Promoter Score (NPS) of 71, Greenlight Guru positions itself as a dependable partner in its clients' growth and success. Our high ranking score is a strong indicator of our customers’ willingness to recommend our services. This score, coupled with our competitive rankings over Qualio and MasterControl in various categories, underscores Greenlight Guru's role as a supportive and reliable growth partner.

Product Performance in Key Areas

Greenlight Guru continues to perform exceptionally well in key areas of Medical QMS, including Design Controls, Audit Management, Supplier Management, and Risk Management. Our scores consistently outperform or closely match those of our competitors, demonstrating our comprehensive understanding of the industry's needs and challenges.

Here’s what some Greenlight Guru customers had to say:

  • “Good functionality for QMS - Medical Device use! Puts the major components of QMS into one software location that makes it easier to locate documents and actions taken within the CAPA and Audit functions.” - Anonymous
  • “Greenlight Guru has made our transition from paper-based to eQMS extremely easy. The ability to store documents, route change orders, and assign training through Greenlight has been extremely beneficial to our Quality department.” - Anonymous
  • “The document and change space are great workflows that allow us to easily record procedures and records and route certain types of documents for approval. Which is helpful with lots of people utilizing remote working more and more.” - Anonymous, Quality Specialist
  • "The GURU of eQMS software" - Anonymous

We love hearing this kind of feedback from our customers, and we’re always listening to the voices of our users. Our product team continuously works to incorporate their feedback and ensure we meet their needs as we continue to develop new features and capabilities for our software.

How Does G2 Choose QMS Leaders?

In order to be placed in the Leader quadrant in the Grid® Report, solutions must be rated highly by G2 users and have substantial Satisfaction and Market Presence scores. Satisfaction scores consider multiple factors including product areas such as: ease of use, ease of admin, ease of setup, and if a product meets user requirements as well as customer experience factors including ease of doing business with and quality of support.

The positioning of companies within the G2 Grid is determined by a combination of the Satisfaction and Market Presence scores—combined to create the proprietary G2 Score—based on the feedback provided by customers. In the QMS category, Greenlight Guru’s G2 score came in three points higher than the nearest competitor and eleven points higher than the same competitive product in the Medical Device QMS category - further confirming that Greenlight Guru is the most purpose-built solution, specifically for medical device companies. 

This is Greenlight Guru’s 20th consecutive quarter in the Leader position for the QMS category and our 12th quarter named as a Leader for the Medical QMS category.  In collaboration with the G2 research team, Greenlight Guru assisted in the creation of this new software category so that medical device companies seeking an eQMS platform could select a platform suited to industry needs.

We want to thank all of our customers for choosing Greenlight Guru and taking the time to share their experiences.

Read more customer feedback on G2’s Greenlight Guru review page. See the methodology for G2's grid reports here.

Jeff Perkins is the Chief Marketing Officer at Greenlight Guru. He’s an experienced technology executive having held leadership positions at ParkMobile, Tricentis, PGi, and AutoTrader. Jeff started his career in the NYC ad industry at Saatchi & Saatchi. He received his BA from American University and MBA from Emory...

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