The choice of an electronic quality management system (eQMS) is a critical one for any medtech company. Your quality system will have a direct impact on how quickly you can get high-quality medical devices to market, as well as your ability to pass audits and remain compliant.
The best QMS software solutions will drive you toward excellence by offering access to reliable quality data, and allow you to demonstrate closed-loop traceability at any time. But as the medical device industry and regulatory environments continue to evolve, it's critical that your QMS is built to evolve with the medtech industry.
That evolution has moved quickly over the past year. Nearly every vendor on this list now leads with artificial intelligence, and the claims range from genuinely useful to workflow configuration wearing a new label. One ships no AI at all. Sorting out which is which has become a real part of the evaluation.
There are plenty of different QMS software solutions on the market right now, and while most of them can work for a medtech company, not all of them excel at doing the job. In this article, we'll break down some of the most popular options, where they excel, and what their drawbacks are. We've ordered them by how completely each one covers medical device quality management from design through post-market, which is why a few well-known names appear lower than you might expect.
Given that you're reading this on Greenlight Guru's website, you're probably thinking that we'll be rating ourselves pretty highly. And you're right, but only because our customers do, too. As you'll see, we're also honest about where our strengths and our weaknesses lie.
BONUS RESOURCE: Download your free eQMS Buyer's Guide now!
There are too many QMS software solutions on the market to list them all, but we've chosen what we believe are 10 of the best QMS solutions for a variety of different needs. As you'll see, there are pros and cons to every option, even Greenlight Guru, so it's important to continue doing research once you believe you've found the right option for your organization.
| Software | Industries served | Pros | Cons |
| Greenlight Guru | Medtech | Medtech-specific, excellent customer service, audit-proven, pre-validated, connects to Jira and GitHub, AI built for audit-critical work | Not suited for pharma or other non-medtech industries |
| MasterControl | Pharma, dietary supplements, food and beverage, medtech, blood, biologics, and tissue | Customizable for a wide variety of industries | Expensive, reportedly difficult for users, requires complex customizations that slow implementation |
| ETQ | Aerospace and defense, consumer goods, food and beverage, pharma, medtech | Modular design for picking and choosing features | Connections between modules are not smooth, reviewers frequently mention poor customer service and delays with issue resolutions |
| DotCompliance | Pharma, biotech, medtech | Built on Salesforce, Dotty AI to help with efficiency | Customizations can be complex, requires Salesforce investment, core medtech capabilities are priced as add-ons |
| QT9 QMS | Medtech, manufacturing, aerospace, food and beverage | Modular, multi-site capable, on-premise deployment available | Reporting often requires exporting to Excel, change control is complex to manage, dated interface |
| Grand Avenue Software | Medtech | Lower licensing cost, basic modules, 21 CFR Part 11 support | Not validated out of the box, documents must be downloaded to view, no living DHF or multi-level design controls |
| Qualio | Biotech, cannabis, pharma, medtech | Sandbox environment, document control and training at the entry tier | Most differentiating features sit behind the top pricing tier, document export is PDF only, limited for larger organizations |
| Matrix Req | Medtech, software-heavy devices | ALM functionality, variant and branch management, concurrent licensing | Blank-slate setup requiring manual configuration, steep learning curve for QA and RA teams, no Jira integration |
| Veeva QuickVault and Vault | Pharma, biotech, consumer health, animal health, medtech | Regulatory framework for life sciences, QuickVault has no implementation fees | QuickVault ships no AI and few integrations, and moving up to Vault brings enterprise cost and a steep learning curve |
| Ketryx | Medtech, plus automotive, aerospace, defense | Jira and GitHub integration, software and SaMD requirements coverage, AI agents | Not a complete QMS, value depends on disciplined developer tool use, focus widening beyond medical devices |
Built specifically for medtech, with a customer success team made up of medical device professionals with 100+ years of combined experience, Greenlight Guru is the top pick for any medtech company, from pre-market startups to enterprise organizations.
Pros of using Greenlight Guru:
From G2 reviews: "Greenlight Guru has been a game changer for my company. We transitioned to Greenlight Guru and our productivity has increased tremendously. It is a one-stop shop for all of our QMS needs: from design controls, to risk management, to document and change management, to CAPA and nonconformance management and so on. On top of this, their customer support is unmatched."
Drawbacks of using Greenlight Guru:
From G2 reviews: "There are some inconsistencies within Greenlight Guru workspaces. As an example, some field entries require the user to save, but others do not, and some workspaces use RTF text boxes while other workspaces do not."
MasterControl is an established provider of cloud-based QMS solutions, primarily serving regulated industries like life sciences and pharmaceuticals. Its platform offers a suite of tools for document management, training, audits, and regulatory compliance.
Pros of using MasterControl:
From G2 reviews: "The most helpful thing about QMS in MasterControl is the ability to deliver quality in a centralized system. The system provides methods of control that supersede what a paper system offers and allows the ability to manage workflows and documents easily."
Drawbacks of using MasterControl:
From G2 reviews: "Some modules are easy to understand, and others require more time and workarounds to bring the system up to speed for particular company needs. An enhancement is always helpful but is not provided immediately, so a user has to track backward to make changes."
ETQ is a provider of a modular QMS platform called ETQ Reliance, which is used across various industries, including manufacturing, life sciences, and food and beverage. The system offers capabilities in managing compliance, risk, and quality processes, with features like document control, audit management, and CAPA.
Pros of using ETQ Reliance:
From G2 reviews: "The app selection is extensive and can be expanded on, and comes with basic functionality. With the right internal admin and designer resources, a lot of smaller modifications can be performed, and ETQ offers packages for further rollout stages with their experienced implementation staff."
Drawbacks of using ETQ Reliance:
From G2 reviews: "Learning the process of how everything works in ETQ can be very difficult. Routing a document through the entire system the first time can be daunting, since there is a lot going on."
DotCompliance provides a cloud-based QMS solution built natively on the Salesforce platform, focusing on regulated industries such as life sciences and pharmaceuticals. The platform offers a range of pre-configured solutions for regulatory compliance.
Pros of using DotCompliance:
From G2 reviews: "The home dashboard area is useful for providing an overview of all areas of the platform. Open trainings and similar items are clearly visible immediately upon opening DotCompliance, which helps make sure they are not forgotten."
Drawbacks of using DotCompliance:
From G2 reviews: "The way in which documents are displayed can be confusing. The document version displayed when a file is open is not always the most recent or effective version, which introduces a risk of relying on an outdated SOP for those who are not aware."
QT9 is a modular quality management platform used across medical devices, manufacturing, aerospace, and food and beverage. Buyers select the modules they need, and unusually for this list, it offers an on-premise deployment alongside the cloud product.
Pros of using QT9 QMS:
From G2 reviews: "The system is intuitive and easy to use, which has helped improve training efficiency and overall employee engagement."
Drawbacks of using QT9 QMS:
From G2 reviews: "There are some industry-wide best practices for ISO 13485 that are not met, notably for CAPA and other processes where multiple approvals by stage are best practice."
Grand Avenue is a smaller quality management vendor based in St. Paul, Minnesota, serving post-market medical device companies. It competes primarily on price, and the modules are basic by design.
Pros of using Grand Avenue Software:
From G2 reviews: "You do not have to use every module for the software to be effective for your company. It is ideal for smaller to mid-sized medical device companies."
Drawbacks of using Grand Avenue Software:
From G2 reviews: "There is limited ability to add additional security features to document control, like watermarking or removing access to the edited version of a released document, and limited ability to customize metrics based on available data fields. Not all QMS modules are available, including batch records and non-document change control."
Qualio is a cloud-based QMS designed specifically for startups and small-to-medium-sized businesses in the life sciences, as well as cannabis and pharmaceutical industries. The platform focuses on simplifying quality management processes, allowing companies to manage compliance, documents, and training. Over the past year it has added design control dashboards, a custom framework builder, and an AI feature that scans a quality system clause by clause against a standard to find gaps.
Pros of using Qualio:
From G2 reviews: "Having two different working environments, for example, a production environment and a sandbox for trial and learning, is really helpful."
Drawbacks of using Qualio:
From G2 reviews: "There are obstacles such as difficulty updating older documents, restricted formatting and audit trail options, an inadequate dashboard with missing functionality, frequent session timeouts, and a tedious login process, though the login process does enhance security."
Matrix Req, the QMS product sold by Matrix One, is an application lifecycle management (ALM) tool with a compliance framework layered on top of it. It is sold to engineering-led teams working on software-heavy devices. It is worth understanding what it is before you evaluate it as a quality system, because it started as an engineering tool and the quality layer came afterward.
Pros of using Matrix Req:
From G2 reviews: "Once familiar with the system, accessing documents, records, training, and other modules is quite smooth. It is reliable and performs well for routine activities, including handling a large volume of quality and compliance records."
Drawbacks of using Matrix Req:
From G2 reviews: "The main drawbacks are a steep learning curve, a less polished interface, and complex template editing. New users require proper onboarding, customizing reports often requires technical knowledge, test execution can feel dated and involve too many steps, and large projects may experience slower traceability views and document generation."
Veeva is a cloud-based software company serving the global life sciences industry. It sells two quality products relevant to device companies. Veeva Vault is the enterprise platform used by large pharma and biotech. QuickVault is a stripped-down, medtech-only product with a narrower feature set, and it is the one most device companies will be comparing.
Pros of using Veeva QuickVault and Veeva Vault:
From G2 reviews: "The platform is pretty easy to navigate. For more basic functions, it is simple to use."
Drawbacks of using Veeva QuickVault and Veeva Vault:
From G2 reviews: "Some features overlap with other Veeva solutions, which can make it confusing for businesses to decide which tool to use. The platform is also on the pricey side."
Ketryx is a traceability and compliance layer that connects to Jira and GitHub and generates documentation records from engineering activity, with release gates that check traceability before code ships. The company markets itself as an AI platform for regulated product development.
Pros of using Ketryx:
From G2 reviews: "Ketryx has been integral in our ability to develop and release compliant software in an integrated fashion. It connects the tools our team is already using and comfortable with."
Drawbacks of using Ketryx:
From G2 reviews: "It is a newer tool and many features are still being built out."
As you're deciding on the best QMS software for your business, one of the most important considerations is the customer base of each QMS solution. Most of the QMS solutions on the market are built to serve a variety of industries. Some are specific to life sciences, already a large category, while others are industry agnostic and require extensive customization for medtech. These companies may also be serving customers in the aerospace, automotive, food and beverage, or cannabis industries.
This does not mean they cannot be used for medtech, but it does add another layer of complexity to the purchase, implementation, and continual upkeep of the system. It also tends to lead to less intuitive interfaces and workflows, especially in areas like design controls and risk management. Customers often find that these tools are like fitting a square peg in a round hole. You can make it work, but the added effort you have to put in may not be worth it.
Several systems on this list arrive as a framework rather than a working quality system. You configure the processes, you validate them, and only then does the software do anything for you. That work is real, it lands on people who already have day jobs, and it happens before you see any benefit. Ask any vendor what their product does on day one without configuration, and ask whether validation is included or something you arrange separately. The answer separates the platforms more cleanly than any feature list will.
Nearly every vendor on this list will open with artificial intelligence. The claims are doing very different work depending on who is making them. Some of it is genuine automation of tasks that used to eat hours. Some of it is conditional logic that existed before anyone called it AI.
What specific task does the feature remove, and how long did that task take before? Is it available to you today at the tier you are actually buying, or only at the one above it? And does it produce something a human reviews and owns, or does it make the decision for you? In a regulated environment, the third question is the one auditors will care about. Anything that ends up in your quality system needs a person who can defend it.
Often more important than which eQMS to choose is navigating organizational policies and determining when and how to implement the solution. This decision, and the process to get there, often holds up teams on their journey, so we've put together some resources for internal stakeholders who need to determine return on investment (ROI), explain implementation timelines, and build a business case for an eQMS.
There are QMS solutions, like Greenlight Guru, that are purpose-built for a single industry. In our case, that's medtech. Our software was carefully crafted to support the unique needs of medical device companies. And while that makes it unsuited for industries like aerospace or cannabis, that's by design.
Our medtech-specific modules cover the entire medical device product lifecycle, and our software comes pre-validated with built-in compliance with the latest regulations and standards, like the U.S. Food and Drug Administration's (FDA) Quality Management System Regulation (QMSR), the European Union Medical Device Regulation (EU MDR), and ISO 13485:2016. It stays current as those regulations and standards evolve.
Greenlight Guru is built to help you stay compliant and maintain closed-loop traceability between design controls, risk management, design reviews, and postmarket surveillance activities throughout the total product lifecycle. That's why we believe a purpose-built QMS solution like Greenlight Guru will always be the superior choice for medtech companies of all sizes and stages.
BONUS RESOURCE: Download your free eQMS Buyer's Guide now!
The choice of a QMS solution is so important because the right QMS software will act as an accelerator for your business, automating and simplifying quality activities, increasing collaboration and visibility during design and development, and reducing the stress of audits.
At Greenlight Guru, we believe that our purpose-built solution is the best QMS software for medical device companies of all types because we built it specifically for this industry.
So, if you're a medical device company and ready to see how a purpose-built QMS software can help you pass audits, grow your business, and bring your devices to the patients who need them most, then get your free demo of Greenlight Guru today.
If you are building out your QMS selection process, these related guides go deeper on the specific components: